The business problem
Accident details, signatures, photographs and review work needed a coherent path. Mobile customers needed to complete the request and understand what came next.
MotorClaim: a bilingual client intake workflow
A mobile claim journey that connects information, supporting evidence, status tracking and back-office handover.
Client intake & service workflow
- Project
- MotorClaim
- Focus
- Bilingual client intake
- Material
- Public interface capture
What was built
The delivered workflow included a bilingual brand site, mobile claim form, licence OCR assistance, protected damage evidence, status tracking, an admin gallery and English PDF output. OCR assists with input; people retain responsibility for review and decisions.
How the flow was checked
The delivery record includes a public TEST claim through submission, tracking, admin review and PDF output. This is a technical journey check, not a claim about the number of real customers or claims outcomes.
What this shows
The project demonstrates connecting a customer-facing form to the operational work behind it. The same design questions apply to other service teams collecting documents, reviewing information and communicating status.
Delivered scope.
The screenshot shows the public interface at its capture date. It does not expose a client account, private evidence, claim decisions or commercial performance. No revenue or time-saving figure is claimed.
- Mobile intake and bilingual content
- Evidence upload and access boundaries
- Customer tracking and team review
- PDF output and operating handover
Working through a similar problem?
Describe the customer step or internal handover that needs to work better. We can use this case to make the first conversation concrete.